Product details
Include the product name, exact version, installation source or storefront, license or subscription type, and whether the problem began after an update.
QVERT / SUPPORT
Product and customer support.
Qvert LLC provides support for Qvert software, browser extensions, licensing, direct purchases, documentation, and connected services.
01 / START HERE
Send enough context to reproduce the issue.
A complete first report reduces the time spent gathering basic environment and version details.
Environment
Include operating-system edition and build, browser version for extensions, device architecture, and relevant security or network controls.
Reproduction
Describe expected behavior, actual behavior, exact steps, frequency, timestamps, and the smallest repeatable example.
Evidence
Attach screenshots, sanitized logs, and error text. Remove customer secrets, credentials, private keys, tokens, payment-card data, and unrelated personal information.
02 / RESPONSE
Clear ownership and reasonable targets.
Unless a paid support agreement states otherwise, support is provided on a reasonable-efforts basis.
Paid products
Qvert LLC targets acknowledgment of paid-product support requests within three business days and urgent storefront or product concerns within 24 hours.
Free and pre-release products
Reports are reviewed as capacity permits. A response, correction, continued compatibility, or release date is not guaranteed.
Security issues
Do not include exploit details in a public issue. Follow the coordinated reporting instructions in the Qvert Security Center.
Report securelyPurchases and refunds
Use the original storefront for transactions it processed. Direct Qvert purchases follow the Sales and Refund Policy.
Read sales policyEmail supportjmarshall@qvert.net · include product, version, environment, purchase channel, and sanitized evidence
Create support email