Know your seller. Qvert LLC is the seller and product provider for direct purchases. When a Microsoft Store, Chrome Web Store, payment platform, or other authorized storefront acts as merchant of record, its billing, cancellation, tax, and refund process controls where required.
1. Scope
This Sales and Refund Policy applies to Qvert software, subscriptions, add-ons, digital services, and related purchases unless a product listing, order, statement of work, storefront term, or signed agreement states different terms. The Qvert EULA, Website and Service Terms, and Privacy Policy also apply.
2. Seller and payment provider
Qvert LLC, a Texas limited liability company, operates qvert.net and is the licensor and product provider for Qvert-branded products. For direct purchases, Qvert LLC is the seller. An authorized storefront or payment processor may act as merchant of record, collect payment, calculate taxes, issue receipts, handle refunds, or administer subscriptions. Google, Microsoft, and other storefronts do not provide Qvert product support unless their own terms expressly say otherwise.
3. Pricing and taxes
Prices, currency, billing frequency, included features, usage limits, and applicable taxes are shown before purchase or stated in the order. Prices may change prospectively. A price change does not alter a completed one-time purchase and will apply to a renewing subscription only after notice required by the storefront, agreement, or law.
4. Trials and promotional offers
A trial or promotional offer may have limited features, duration, users, devices, or usage. The offer will identify whether payment information is required and whether conversion to a paid subscription is automatic. Unless the offer states otherwise, trial access ends when the trial expires. One trial per customer, organization, payment method, or product may be enforced where reasonably necessary to prevent abuse.
5. Subscriptions and renewal
A recurring subscription renews for the period shown at purchase until canceled. The seller or storefront will charge the payment method on file according to its billing rules. Cancel before the renewal cutoff shown by the storefront or account interface to avoid the next charge. Cancellation ordinarily stops future renewal and does not retroactively refund the current period unless the applicable refund terms require it.
6. Storefront purchases
For software acquired through Microsoft Store, Chrome Web Store, or another authorized marketplace, submit billing, cancellation, and refund requests through the storefront when it processed the transaction. The storefront’s mandatory consumer protections and refund procedure control. Qvert will provide reasonable product information needed to evaluate a request but cannot directly reverse a transaction it did not process.
7. Direct consumer purchases
Unless the product listing states a different policy, a direct consumer purchase from Qvert LLC may be refunded within 14 calendar days of the original purchase when the request identifies the transaction and product. Refund eligibility may end earlier where the customer expressly requested immediate digital delivery and applicable law permits loss of a cancellation right after delivery begins.
After 14 days, Qvert may provide a refund or replacement when the Software is materially defective, the issue is reproducible on a supported configuration, and Qvert cannot provide a reasonable correction or workaround. This policy does not limit non-waivable consumer rights.
8. Business and negotiated purchases
Business subscriptions, statements of work, volume licenses, professional services, custom development, managed services, and negotiated orders are governed by the applicable written agreement. Unless that agreement states otherwise, amounts paid for delivered licenses, completed work, reserved capacity, or elapsed subscription periods are non-refundable.
9. Items generally not refundable
Except where law or storefront terms require otherwise, refunds are not provided for consumed credits or usage; completed professional services; custom or customer-specific work; renewal charges after the applicable cancellation deadline; purchases made through an unauthorized reseller; misuse or unsupported modification; or inability to use a product caused solely by an unsupported system, revoked third-party access, or failure to meet disclosed requirements.
10. Refund method and timing
Approved refunds are returned through the original payment method where possible. Processing time depends on the storefront, payment provider, bank, and jurisdiction. Taxes and fees are refunded only to the extent returned or required by the relevant authority or payment provider. A license or entitlement associated with a refunded purchase may be disabled.
11. Chargebacks and payment disputes
Contact Qvert or the applicable storefront before initiating a chargeback so the issue can be investigated. Fraudulent or abusive disputes may result in suspension of the associated license or account, without limiting lawful dispute rights.
12. Product changes and discontinuation
Qvert may update or discontinue products. For an active paid subscription, Qvert will follow applicable notice, refund, migration, or continued-access obligations stated by the storefront, agreement, or law. A perpetual license, where expressly sold as such, grants use of the licensed version and does not promise perpetual updates, online services, compatibility, or support.
13. Requesting help or a refund
Use the storefront transaction page when the storefront processed payment. For a direct Qvert purchase, contact jmarshall@qvert.net with the product name, transaction date, order or receipt identifier, purchase channel, account email, and reason for the request. Do not send full payment-card numbers, passwords, tokens, or private keys.